Refund Policy

At Jayas International, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for our car rental services in Dubai.

Booking Cancellation

Cancellations made before the scheduled pickup time may be eligible for a refund, subject to our cancellation terms. Any applicable service or processing charges may be deducted.

Non-Refundable Bookings

Certain promotional, discounted, or last-minute bookings may be non-refundable. Such conditions will be clearly communicated at the time of booking.

No-Show Policy

If the customer fails to collect the vehicle at the scheduled time without prior notice, the booking will be considered a no-show, and no refund will be provided.

Vehicle Issues

In the rare event of a vehicle-related issue from our side that prevents the rental, Jayas International may offer a full or partial refund or an alternative vehicle, depending on availability.

Refund Processing Time

Approved refunds will be processed within a reasonable timeframe. The actual time for the refund to reflect may depend on the payment method and the customer’s bank or payment provider.

Cash & Online Payments

Refunds for cash payments, if applicable, will be handled directly by our support team. Online payment refunds will be credited back to the original payment method whenever possible.

Policy Changes

Jayas International reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

For any questions or clarification regarding refunds, please contact Jayas International through our official phone number or WhatsApp support.